Cargo & Freight

Part-load bookings start from 100 kg. Full-truck loads start from 1 tonne.

Yes. Declare the commodity at booking and our partners will arrange appropriate packaging and insurance.

Cargo transport pricing is generally quoted as a total for the consignment rather than a strict per-kilometre rate, since weight, volume, commodity type, and whether it is part-load or full-truck load all factor into the final number. Longer routes obviously cost more overall, but the per-kilometre rate tends to drop slightly on longer hauls compared to short local runs. Requesting a quote with your exact weight, dimensions, and route gives you the clearest, most accurate figure.

Part-load, sometimes called LTL, means your consignment shares truck space with other shipments heading the same general direction, which usually costs less but may involve a few extra stops along the route. Full-truck load, or FTL, means the entire vehicle is dedicated to your shipment, which typically moves faster and is better suited to larger volumes or time-sensitive cargo. Your partner can advise which option makes more sense based on your shipment size and delivery timeline.

Yes, e-way bill documentation support is included as part of the freight service, helping you stay compliant for shipments that legally require one under GST rules. Your partner can guide you through generating or confirming the correct e-way bill details based on your consignment value and route, which reduces the risk of delays at checkpoints due to missing or incorrect paperwork. This is particularly useful for businesses that do not regularly ship freight and are less familiar with the process.

Real-time consignment tracking is available so you can monitor your shipment's progress from pickup through to delivery rather than waiting for a call once it arrives. This is especially useful for businesses managing multiple shipments or working with delivery deadlines tied to customer commitments. Your account contact can also provide manual status updates if you would prefer that over checking tracking directly, giving you flexibility in how closely you want to follow the shipment.

Yes, cold-chain transport options are available for temperature-sensitive goods, using refrigerated or insulated vehicles to maintain the required temperature range throughout transit. This is important for perishable food items, certain pharmaceuticals, or other goods that degrade outside a specific temperature window. Mention your cold-chain requirements clearly when requesting a quote, since not every route or vehicle in the network is equipped for it, and advance planning ensures the right vehicle is available for your shipment.

You will typically need an invoice or delivery challan describing the goods, weight and dimension details, and an e-way bill where applicable based on shipment value. Business shipments may also need GST registration details for proper documentation. Your partner will confirm the exact document requirements based on your specific commodity type and route, since certain goods categories carry additional documentation requirements beyond the standard set.

Yes, commercial transit insurance is included for freight shipments, covering damage or loss during transport. Coverage can be adjusted based on the declared value of your cargo, which matters for higher-value commercial shipments. Discuss your specific coverage needs with your partner at booking, particularly if you are shipping fragile, high-value, or specialised goods where standard coverage limits may not fully reflect the shipment's actual worth.

Scheduled pickup is standard and lets you plan around a confirmed time window, while same-day pickup may be available depending on carrier availability in your city at the time of your request. For businesses with recurring shipping needs, setting up a regular scheduled pickup arrangement is usually more reliable and cost-effective than booking same-day each time. Ask your account contact about setting up a recurring pickup schedule if freight shipping is a regular part of your operations.

Yes, bulk freight shipments for e-commerce and retail businesses are handled regularly, whether that is inventory moving between warehouses or bulk stock heading to a distribution point. For businesses needing ongoing inventory management alongside transport, pairing freight with our warehouse and B2B storage service can streamline operations further, since goods can be received, catalogued, and dispatched from a single facility rather than juggling separate transport and storage vendors.

If damage is found at delivery, it should be noted on the proof-of-delivery document immediately and reported to your partner right away. Since commercial transit insurance is included, a claim can then be filed to cover the loss, based on the declared value of the goods at booking. Reporting damage promptly at the point of delivery, with photos where possible, keeps the claims process fast and straightforward.

Packaging support can be arranged for commercial shipments, particularly for fragile or irregularly shaped goods that need custom crating or additional cushioning beyond standard commercial packaging. For straightforward palletised or boxed freight, your existing packaging is typically sufficient as long as it meets standard transport handling requirements. Mention any unusual packaging needs when requesting your quote so the right materials and handling are planned in advance.

Yes, multi-drop shipments where a single consignment needs to be delivered to more than one destination can be arranged, common for businesses distributing stock to multiple stores or warehouses. This is typically priced slightly differently from a single-destination shipment since it involves additional stops and handling. Share your full delivery list when requesting a quote so the route and pricing can be planned accurately from the start.

Full-truck loads are generally available starting from around 1 tonne, with capacity scaling up based on the specific vehicle type booked for your route, up to standard commercial vehicle weight limits. If your shipment exceeds standard truck capacity, multiple vehicles or a specialised heavy-cargo vehicle can be arranged instead. Share your total weight and dimensions when requesting a quote so the right vehicle type is matched to your consignment.

For standard part-load or full-truck shipments, a few days notice is usually sufficient, though booking earlier tends to get you better vehicle availability and pricing, especially during busier shipping periods. For cold-chain, oversized, or multi-drop shipments, more advance notice, ideally a week or more, helps ensure the right specialised vehicle is available for your specific requirements rather than settling for whatever is on hand at short notice.

Yes, freight transport can be paired with our warehouse and B2B storage service, which is useful for businesses that need somewhere to hold inventory between shipments or before final distribution. Combining transport and warehousing under one coordinated arrangement simplifies operations, since goods can move seamlessly from storage to transport without needing to manage two entirely separate vendor relationships and schedules.

Certain hazardous materials require specialised licensing, vehicles, and documentation that not every route or partner can support, so this needs to be discussed directly and clearly at the time of booking rather than assumed. Standard restricted items like unlicensed flammables or certain chemicals may not be transportable at all through standard freight channels. Declare the exact nature of your cargo upfront so your partner can confirm whether and how it can be safely and legally transported.