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Customer Support

We're here to help

Have a question about a move you already requested? Send us the details and our team will get back to you fast.

Reach our team

Message us on WhatsApp, call, or email. Someone is on hand every day to help.

Most requests get a reply within one business day, and much sooner on WhatsApp.

Send us a request

Find this in the confirmation we sent after your quote request.

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We only use your details to sort out your request. No spam, ever.

Common questions

Where do I find my reference ID?

It's in the confirmation message and email we sent right after you requested a quote. It looks like MV-XXXXXX.

I lost my reference ID.

No problem. Submit the form with your name and mobile number and we'll match it to your request.

How soon will I hear back?

Within one business day, and usually much sooner if you message us on WhatsApp.

Can I change or cancel a request?

Yes. Pick Reschedule or cancel as the topic, tell us what changed, and we'll update it for you.

How do I compare partner quotes?

Open the Movers page to browse verified partners, or use Compare to see them side by side.