Shop policy

Shipping & Returns

How an order gets to you, and what happens if something's wrong with it.

This page covers the five ShiftingHub Shop products only, the pieces we sell directly, cash on delivery. It has nothing to do with a move you've booked through the marketplace. For that, see our Terms of Service.

Shipping

Cash on delivery only. No payment is taken when you place the order.
Our team calls to confirm every order before it's dispatched. This is the main step that keeps a wrong-number or accidental order from turning into a failed delivery.
Once confirmed, orders are packed and handed to courier the same or next business day.
You'll get a call from the courier before delivery. Please keep your phone reachable. A COD parcel that can't be delivered comes back to us, which delays a replacement if you still want the item.

Record the unboxing. Every claim needs it

Please record a single, unbroken video of the parcel from the moment it's sealed in your hands to the moment it's fully opened, with no pauses or cuts. This is the single most useful thing you can do to protect yourself: if the wrong item arrives, something's missing from the box, or the piece is damaged in transit, the unboxing video is what lets us resolve it quickly rather than it becoming your word against ours. We can't act on a damage or mismatch claim without one.

Returns: 7 days, seal intact

You can return an item within 7 days of delivery if the seal on the box is still unbroken. The seal is what tells us the piece hasn't been worn or used, so once it's broken the return window closes, the same way it would for any sealed item. Send us your order number and unboxing video and we'll arrange a reverse pickup.

We do not offer:

A 24-hour return window. It's 7 days from delivery, not from dispatch.
Wallet-only refunds. Money goes back to a bank account, or you take a replacement. Your choice.
A blanket no-returns policy on any item in the collection.

What we claim about the pieces

Only what's on the product page: what the piece is, what ships in the box, and what it costs. We don't publish purity stamps, lab certificates or authenticity guarantees, because we don't hold paperwork that would back them. If that changes, the paperwork goes on the page first.

What isn't covered

Normal tarnish, or wear from daily use. Each product page lists its care instructions.
A broken or removed seal, unless the item arrived that way. Show that in your unboxing video.
Change of mind after the seal has been broken.